Refund policy
Order and Cancellation Policy
Effective Date: 05/06/2025
1. Placing an Order
When you place an order on OxyMax, you agree to provide accurate and complete information. Please ensure that your billing and shipping details are correct before finalizing your purchase.
a. Order Confirmation
• Once you place an order, you will receive an order confirmation email with your order details.
• If you do not receive a confirmation email, please check your spam folder or contact us at ceo@myoxymax.com
b. Order Processing & Shipping
• Orders are typically processed within 1-2 business days
• Once your order is shipped, you will receive a tracking number via email.
• Please refer to our [Insert Link to Shipping Policy] for estimated delivery times and costs.
2. Order Changes
Once an order has been placed, changes (such as address updates or product modifications) cannot be guaranteed. However, if you need to make a change, please contact us immediately at [Insert Contact Email], and we will do our best to accommodate your request.
3. Order Cancellation
a. Cancellation Before Shipment
• If you wish to cancel your order, you must contact us within 12 hours of placing your order.
• If the order has not yet been processed, we will issue a full refund.
• If the order has already been processed, it may not be possible to cancel it.
b. Cancellation After Shipment
• Once an order has been shipped, it cannot be canceled. However, you may return the item in accordance with our [Insert Link to Return Policy].
• Any shipping fees associated with returning the product will be the responsibility of the customer unless the item was shipped in error.
4. Out-of-Stock Items
• If an item you ordered is out of stock, we will notify you as soon as possible.
• You may choose to wait for restocking, receive a refund, or select an alternative product of equal value.
5. Refunds for Canceled Orders
• If your order is successfully canceled, a refund will be processed within 5-7 business days to your original payment method.
• Please note that your bank or payment provider may take additional time to process the refund.
6. Contact Us
If you have any questions regarding your order or cancellation, please reach out to us:
OxyMax
Email: ceo@myoxymax.com